At an elevated command prompt as you did for the ping command, type the following and hit Enter: “tracert 64.59.136.142”, but omit the quote marks, of course. To see just where things are failing, run the tracert command as noted by Alex in post 2398672 above. This is shown in the results of the ping command you ran. Sorry to interject here but, it sounds as if your computer has been “firewalled” from reaching the Shaw mail server it’s supposed to.
As a side note, most cable ISPs block port 25 for email.Īlso, I think only old folk like us are the only ones still using POP. I don’t recommend this as you’ll be sending everything in plain text. If you use the settings below for the outgoing Shaw server, you won’t need a password. TB will allow you to save the password so that you don’t need to enter it each time you send mail. If you use the Shaw outgoing mail settings above, then you’ll have to provide a password. If HotMail works with the settings above, then it’s not a firewall issue for Shaw (or TB if you have an application firewall). Your hotmail account works, but not your other account? I did an NSLookup on “” which led me to Shaw Cable.īelow are my TB settings for HotMail and what I think your Shaw TB settings should be for authenticated outgoing and encrypted incoming. The account is set up as POP3 in Thunderbird, but the message refers to an SMTP server.Ĭhanging the connection security or authentication method makes no difference.I think I may be confused. If log on to this account via the web, messages are sent (and retrieved) OK, so the help desk can't help. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. Unable to authenticate to Outgoing server (SMTP). Cancelling the message brought up this error message When I next used this account to send mail in Thunderbird, I entered the new BT email password when prompted (by Thunderbird). I recently changed the password on my my primary BT email account. I use the latest version of Thunderbird as my email client and have my primary account set up as POP3.
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